Contact Us    Phone / 06 751 4285   |   Email / admin@taranaki.iwi.nz

Terms and Conditions

Taranaki Iwi Merchandise Terms and Conditions – September 2018

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Taranaki Iwi Trust does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Taranaki Iwi reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Taranaki Iwi makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

 

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, e.g. entering payment information, and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

 

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted. We will send you an e-mail to advise if your order has been refused or cancelled, and that a full refund will be given.

 

4. Payment options

We are currently accepting payments via direct bank transfer. Bank transfer details can be found during our checkout process. Items may also be purchased by cash and picked up directly from the office.

 

5. Pricing

All prices are in New Zealand dollars and are inclusive of GST unless otherwise stated. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and trade pricing may differ.

Our prices do not include the cost of postage and packaging, import fees, duties, tariffs or other charges which may be payable in relation to an order.

 

6. Website and Information Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

 

7. Delivery and Delivery Charges

At this time, we only deliver to New Zealand and Australia addresses. Delivery charges to New Zealand addresses are:

  • Standard NZ – NZ$8.75
  • Rural NZ – NZ$15.20

For delivery rates to Australia please contact the Taranaki Iwi office.

Please ensure the correct address details are provided. Taranaki Iwi will not be responsible for the re-delivery, replacement or refund of any product if the address you supply is insufficient or incorrect. For this reason we encourage that a postal code is included.

The requirement for a signature on receipt of delivery is optional, but strongly recommended. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

If Taranaki Iwi has misaddressed a product and the goods are lost, or if the goods have been damaged in transit, please contact us within 7 business days using our online form.

 

8. Delivery Period

Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

 

9. Returns

We can only exchange items if the sizing is wrong, and accept returns only if the items are damaged or faulty when received. Choose carefully as we do not refund or exchange if you change your mind.

If your purchase is in New Zealand and not for business purposes, Taranaki Iwi will meet its obligations under the Consumer Guarantees Act 1993.

Please visit the Merchandise Returns Policy page for full details on the returns process.

 

10. Disclaimer

Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Taranaki Iwi does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Taranaki Iwi reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Taranaki Iwi makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

 

11. Intellectual Property

Taranaki Iwi, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Taranaki Iwi welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Taranaki Iwi.

 

12. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Taranaki Iwi and are not under the control of Taranaki Iwi. The links are only provided as a convenience, and do not imply that Taranaki Iwi endorses, checks, or approves of the third party site. Taranaki Iwi is not responsible for the privacy principles or content of these third party sites. Taranaki Iwi is not responsible for the availability of any of these links.

Taranaki Iwi requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us via our online form.

 

13. Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Merchandise Privacy Policy for more information.

 

14. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

 

15. Changes to this Agreement

Taranaki Iwi reserves the right to alter, modify or update these terms of use. These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.